Contact the DOTnow team

Have a question about DOTnow? Need help with your account? Want to give feedback on a feature? We reply to every message within one business day.

What to expect

When you reach out, a real person reads and replies — not an auto-responder. Most questions about accounts, billing, and features are answered the same day. Technical questions about FMCSA data or carrier searches may take an extra business day while we verify the details.

Before you write

Many common questions are answered on our FAQ page — data freshness, trial terms, cancellation policy, and how renewal estimates work. If your question is about using the dashboard or finding carriers, the FAQ may get you an answer faster than waiting for email.

Business hours

We operate Monday through Friday, 9 AM to 6 PM Eastern. Messages received outside business hours are answered the next business morning. DOTnow is based in Miami, Florida — serving commercial insurance agents nationwide.

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